Subject: Ticket Assigned - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 May 2022 05:25:41 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns About my last online shopping i just went to batuta mall store to exchange sizes i found 1 pink dress size and rest 3 items i didn't found the right size i told the person at counter 1 item i want to change the size rest i want to return he said u cannot change the size in same price for what you bought bcz the price is full within 4th day i was in store and if i iust want to change dize it should be at same price what i bought and they gave me money and said now u can buy again but they didn't exchange size and then i said ok give me my pink dress which u r not exchanging rest 3 items refund he said i already scanned i cannot give back to you now u will pay full price and buy again i said i told you this dress is for exchange if u cannot change size give u should give back to me they keep all 4 items and give ma back money and said buy now
How disappointing thing i specially went to the store to just change the sizes and they refused and asked me to give them back and buy again if i bought something online and within 3,4 days i am reaching to the store to just change the size and if i found the right size they must change the size without asking more money for the same product
Very disappointing and bad service
Very rude staff even senior came and said maam u got ur money now go pick and buy i said i need to change only size and when i asked ok give me back pink dress if u cannot change size they said we scanned it already now you will pay 60aed to get that back which i bought for 30 online only 4 days ago they should change the size or give me back my dress which i got
Very bad experience of online shopping plz close online shopping service if we cannot change the size in stores or they will ask more money to get the right size for the same product. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4116654