Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 May 2022 10:29:23 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">Hi Team,thanks for your revert at your own convenient time especially in this competitive market, very honest I didn’t like the centerpoint approach on where customer repeatedly facing issue with the orders.</div>
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<div dir="auto">Anyhow thanks for sharing the link for Duchini sandals, hope this time you guys cross checked and order can be collected at store to avoid the delivery and return task.</div>
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<div dir="auto">This will be the last order from centerpoint, as your team need to improve in all the segments compare to Amazon and Noon. For you they are just competitor and for customer they are one more option and we can expect more concern and time when customer raise the issue. </div>
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<div dir="auto">Thank you </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 2 May 2022 at 10:25 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">​Hi Sushan,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED 149) on (27/04/2022) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div dir="ltr">Regarding the item:  Duchini Men's Slip-On Thong Sandals, the item available and you can order through the link: <a href="https://www.centrepointstores.com/ae/en/search?q=Duchini%20Men%27s%20Slip-On%20Thong%20Sandals" rel="noreferrer" target="_blank">https://www.centrepointstores.com/ae/en/search?q=Duchini%20Men%27s%20Slip-On%20Thong%20Sandals</a>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Regards:<div>Sushan shetty</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4258619