Subject: Ticket Assigned - WWD DAMAGED ITEM
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 02 May 2022 05:57:29 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  WWD DAMAGED ITEM Hi Team,  Problem Statement:  WWD DAMAGED ITEM  Order Date :  Feb 3, 2022 Order ID:  8156415872 Tracking ID: N/A Item ID: 161948777   Assistance Required: Damaged Item Received Issue Description: Customer emailed us informing that he/she received the item on 23/10/19 but the item which they received is damaged, customer also provided us the picture of damaged assembly item.  Now customer is asking for technician visit/ exchange the item. So we request you to check this concern and let us know if we can offer an exchange to customer or send technician to fixup the issue.     We appreciate your help!  Regards, Kmali https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3882311