Subject: Re: Drop payment 9561319200
From: Apoorv Joshi <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Fri, 8 Apr 2022 08:15:22 -0700 (MST)

Hi Team, 

Kindly assist us to get us an update. Thank you for your help. 

Regards, 
Apoorv. 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Tuesday, 29 March, 2022 14:37:03 
Subject: Re: Drop payment 9561319200 

Hi Team, 

Kindly assist us to validate the below double deduction and gettting it resolved. 

Thank you for your help. 

Regards, 
Manish 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, March 23, 2022 10:15:38 PM 
Subject: Drop payment 9561319200 

Hi Team, 

The customer has reported that the amount from his account was deducted twice for the below order and shared the deduction screenshot. 

Order id - 9561319200 

Amount deducted: AED650 twice 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 
Samer