Subject: Ticket Assigned - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 07 Apr 2022 15:52:09 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Product information On 23-03-2022 we bought a “PORTO-CABIN-LUGGAGE-TRAVELING BAG” We were on leave in Abu Dhabi at the time.
However, on first use, the zipper of the front storage compartment tore. As a result, the front storage space can no longer be closed. As a result, the suitcase has become unusable. Attached photos show the damage.
At the time of purchase, we were assured that we enjoy a warranty period of five years.
We request that you inform us of the necessary steps that we must take to exchange this suitcase. The case must have a separate front storage space.
We are currently back in our motherland. Address and contact details can be found below.
We count on your positive cooperation and look forward to a good solution.
Kind regards https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4129553