Subject: New Reply Received - FW: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Apr 2022 17:06:40 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  FW: Your products are on the way  Ticket comment <div dir="auto">
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<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
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<div dir="auto">Dear Team,</div>
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<div dir="auto">This is the fourth email I am sending over the past 4 days. I have also spoken to your support team 4 times over the past 4 days with no resolution of the issue.</div>
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<div dir="auto">I have a serious complaint.</div>
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<div dir="auto">I placed an order on 2nd April. In spite of repeated follow ups from my side with phone calls and emails I have still not received the shipment.</div>
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<div dir="auto">I just got a message saying delivery attempted but customer could not be contacted. That is totally untrue.</div>
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<div dir="auto">I have received not even a single call from the courier from 2nd April!!</div>
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<div dir="auto">What kind of horrible service is this? I have never seen this kind of inefficiency from any team!!</div>
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<div dir="auto">Why cant your team deliver a simple delivery. Why make promises when you cannot keep them.</div>
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<div dir="auto">My contact number is <a href="tel:050%204543521" rel="noreferrer">050 4543521</a> and address is Credit Suisse, Gate building, East wing, 9th floor, DIFC.</div>
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<div dir="auto">What is the number of your delivery guy? Why cant he call me? </div>
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<div dir="auto">Why do you'll take online orders if you cannot deliver?</div>
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<div dir="auto">I am totally fed up of making repeated calls and emails.</div>
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<div dir="auto">Please refund my money urgently.</div>
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<div dir="auto">Please send me the number of your delivery guys.</div>
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<div dir="auto">This is the most awful experience I have had with any company in Dubai. </div>
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<div dir="auto">Kindly revert at the earliest.</div>
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<div dir="auto">Many thanks </div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max Fashion &lt;[email-masked]&gt; 
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<div>Date: 03/04/2022 09:01 (GMT+04:00) </div>
<div>To: NANDITA ANDRADE &lt;[email-masked]&gt; </div>
<div>Subject: Your products are on the way </div>
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<td align="center" style="color:#1e1e1e; font-size:12px; padding:5px 0; line-height:18px; text-align:right">
Order number 9563987029 has been shipped. </td>
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<td style="padding:35px 0 0 5px"><a href="https://www.maxfashion.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="display:inline-block" rel="noreferrer"><img alt=" Max logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-max.png" width="90" style="border:0; margin:0"></a></td>
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<td colspan=" 2" style="padding:15px 0 0 0">Download our apps now</td>
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<a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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<td align=" right" style="padding:2px 10px 0 0"><a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none; color:#202020" rel="noreferrer">iPhone</a></td>
<td align=" left" style="padding:2px 0 0 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none; color:#202020" rel="noreferrer">Android</a></td>
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<span class="navmenu"><a href="https://www.maxfashion.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Women</a></span>
<span class="navmenu"><a href="https://www.maxfashion.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Men</a></span>
<span class="navmenu"><a href="https://www.maxfashion.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Girls</a></span>
<span class="navmenu"><a href="https://www.maxfashion.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Boys</a></span>
<span class="navmenu"><a href="https://www.maxfashion.com/ae/en/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Shoes</a></span>
<span class="navmenu"><a href="https://www.maxfashion.com/ae/en/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Inspiration</a></span>
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<td align="left" style="line-height:28px; font-size:26px; text-align:left; font-family:Arial,Helvetica,sans-serif; color:#333333">
Your products have been shipped. </td>
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<td align="left" style="line-height:20px; font-size:16px; text-align:left; font-family:Arial,Helvetica,sans-serif; color:#333333">
Hi NANDITA ANDRADE, your order number is <span style="color:#00b9e5"><a href="https://www.maxfashion.com/ae/en/my-account/order/9563987029?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="color:#00b9e5; text-decoration:none" rel="noreferrer">9563987029</a></span>.
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The tracking number is <span style="color:#00b9e5"><a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP040322001731&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="color:#00b9e5; text-decoration:none" rel="noreferrer">FP040322001731.</a></span>
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<div style="margin:0; padding:0; text-align:left; font-family:Helvetica,Arial,sans-serif; font-size:14px; line-height:22px; color:#242428">
Order shipping to <br>
<b>Nandita Andrade </b><br>
Credit Suisse, Gate Building<br>
East Wing, 9th floor, DIFC<br>
Dubai, United Arab Emirates <br>
Mobile: +971 504543521 </div>
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<div style="margin:0; padding:0 0 20px 15px; text-align:left; font-family:Helvetica,Arial,sans-serif; font-size:14px; line-height:22px; color:#242428">
Payment Method: <br>
<b>Nandita Andrade</b><br>
xxxx xxxx xxxx 0727 </div>
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<strong style="float:left">Order Details</strong> <span style="float:right">Consignment Number: 88888001247320220403</span>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Description</div>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Shipped Quantity</div>
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<td><a href="https://www.maxfashion.com/ae/en/p/164240215?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none; padding:5px" rel="noreferrer"><img src="https://media.maxfashion.com/i/max/B22WCTFSWT183WHITEMULTISHADE-B22WCTFSWT183-MXSS22021722_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" alt="" style="height:auto; vertical-align:top; width:150px; padding:20px 0 0 0; max-width:135px">
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<span style="line-height:24px; font-size:14px; color:#3d4648; font-weight:600"><strong>MAX
</strong></span><br>
<strong>Floral Print Top with Boat Neck and Three Quarter Sleeves </strong><br>
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<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Color: Cream</span>
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<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Size: 16
</span><br>
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<td align="center" style="padding:15px 10px 15px 10px; font-family:Arial,Helvetica,sans-serif; line-height:20px; font-size:18px; color:#3d4648; font-weight:600">
<span style="line-height:22px; font-size:14px; color:#3d4648">1 </span>
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<td><a href="https://www.maxfashion.com/ae/en/p/164236659?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none; padding:5px" rel="noreferrer"><img src="https://media.maxfashion.com/i/max/B22WCLFSGEO127GREENMULTISHADE-B22WCLFSGEO127-MXSS22020922_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" alt="" style="height:auto; vertical-align:top; width:150px; padding:20px 0 0 0; max-width:135px">
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<span style="line-height:24px; font-size:14px; color:#3d4648; font-weight:600"><strong>MAX
</strong></span><br>
<strong>Printed Wrap Top with Long Sleeves and Tie-Ups </strong><br>
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<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Color: Green</span>
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<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Size: 16
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<td align="center" style="padding:15px 10px 15px 10px; font-family:Arial,Helvetica,sans-serif; line-height:20px; font-size:18px; color:#3d4648; font-weight:600">
<span style="line-height:22px; font-size:14px; color:#3d4648">1 </span>
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<td><a href="https://www.maxfashion.com/ae/en/p/164220450?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none; padding:5px" rel="noreferrer"><img src="https://media.maxfashion.com/i/max/B22WCTFEWTDR109BWHITEMULT-B22WCTFEWTDR109B-MXSS2202_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" alt="" style="height:auto; vertical-align:top; width:150px; padding:20px 0 0 0; max-width:135px">
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<td width="40%" align="left" style="padding:15px">
<span style="line-height:24px; font-size:14px; color:#3d4648; font-weight:600"><strong>MAX
</strong></span><br>
<strong>Floral Print Pintuck Round Neck Top with Flared Sleeves </strong><br>
<br>
<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Color: Blue</span>
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<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Size: 16
</span><br>
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<td align="center" style="padding:15px 10px 15px 10px; font-family:Arial,Helvetica,sans-serif; line-height:20px; font-size:18px; color:#3d4648; font-weight:600">
<span style="line-height:22px; font-size:14px; color:#3d4648">1 </span>
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<td><a href="https://www.maxfashion.com/ae/en/p/164194704?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none; padding:5px" rel="noreferrer"><img src="https://media.maxfashion.com/i/max/B22WCTFEKTDR543WHITEMULTISHADE-B22WCTFEKTDR543-MXSS22122_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" alt="" style="height:auto; vertical-align:top; width:150px; padding:20px 0 0 0; max-width:135px">
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<span style="line-height:24px; font-size:14px; color:#3d4648; font-weight:600"><strong>MAX
</strong></span><br>
<strong>All-Over Floral Print High Neck Top with Short Sleeves </strong><br>
<br>
<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Color: Multicolour</span>
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<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Size: XXL
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<td align="center" style="padding:15px 10px 15px 10px; font-family:Arial,Helvetica,sans-serif; line-height:20px; font-size:18px; color:#3d4648; font-weight:600">
<span style="line-height:22px; font-size:14px; color:#3d4648">1 </span>
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<td><a href="https://www.maxfashion.com/ae/en/p/164220463?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none; padding:5px" rel="noreferrer"><img src="https://media.maxfashion.com/i/max/B22WCTFEWTDR109BYELLOWMUL-B22WCTFEWTDR109B-MXSS2202_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" alt="" style="height:auto; vertical-align:top; width:150px; padding:20px 0 0 0; max-width:135px">
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<span style="line-height:24px; font-size:14px; color:#3d4648; font-weight:600"><strong>MAX
</strong></span><br>
<strong>Floral Print Pintuck Round Neck Top with Flared Sleeves </strong><br>
<br>
<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Color: Yellow</span>
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<span style="line-height:22px; font-size:14px; color:#3d4648; font-weight:300">Size: 16
</span><br>
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<td align="center" style="padding:15px 10px 15px 10px; font-family:Arial,Helvetica,sans-serif; line-height:20px; font-size:18px; color:#3d4648; font-weight:600">
<span style="line-height:22px; font-size:14px; color:#3d4648">1 </span>
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<strong>Call us on 800–MAXUAE (800-629823).</strong>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4124364