Subject: New Reply Received - Exchange
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 19:29:29 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Exchange  Ticket comment <div dir="auto">Hello sir,, from ur side,, U said u will give me the voucher but I didn't receive any,,, actually I got 62 only for my 69 dhms product,, </div>
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<div>On Mon, 4 Apr, 2022, 12:23 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Hi Zayin,</font></font></font></font><br>
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<div><font color="#333333"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Thank you for contacting us,</font></font></font></div>
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<div><font color="#333333"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr"> We apologize for the inconvenience caused.</font></font></font></div>
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<font color="#333333"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">We would like to inform you that we are using third party courier services its is not possible for us to wave of the delivery charges from our end but as the token of apology we can offer you the voucher of AED 10 kindly confirm your acceptance so that we can send the details to the voucher team to create a voucher for you.   </font></font></font><br>
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<div><font color="#333333"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Feel free to contact us if you need further assistance.</font></font></font></div>
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<div><font color="#333333"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Your Friends,</font></font></font></div>
<div><font color="#333333"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">The Support Team</font></font></font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4119812