Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 03:15:00 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Good morning </div>
<div>So I can go to the nearby Centrepoint shop and exchange the items physically </div>
<div>If not same </div>
<div>Same price items I can take</div>
<div>Pls can you provide the timings of the shopping </div>
<div>Thank you<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Monday, April 4, 2022, 12:41 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Shanthi,</div>
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<div><span style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. </span></div>
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<div><span dir="ltr" style="font-size:14px">As per the policy, we do not offer an online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif">We thank you for your understanding and cooperation. <br><br>Feel free to get in touch with us for further assistance.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4112310