Subject: New Reply Received - Regarding return
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 01 Apr 2022 19:49:20 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Regarding return  Ticket comment <div dir="auto">Thank you for your response.  Yes I got the refund.</div>
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<div>On Fri, 1 Apr 2022, 01:19 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4097502</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Samer Salmeh : </div>
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<div dir="ltr">Hi Harsandeep,<br><br>Thank you for reaching out to us.<br><br>After checking we found that you have created an online return request, we would like to inform you that the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971552299617). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.<br><br>You can also track your order on <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number" rel="noreferrer" target="_blank">LMG</a> using the tracking number RP032922005068. </div>
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<div dir="ltr">After the collection, the money you paid will be reversed to your My Credit.</div>
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<div dir="ltr"><strong>Please note that if you are willing to return the items to the store, here is what you need to do:</strong></div>
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<strong>- You have to confirm with us first so that we can delete the online request.</strong> <br>- You can now drop off your return to any MAX store across the UAE.<br><br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any MAX store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund on your card.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4097502