Subject: Re: Drop payment: 9561286261
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Thu, 31 Mar 2022 09:45:41 -0700 (MST)

Hi Team, 

Kindly check and assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Tuesday, March 29, 2022 3:14:05 PM 
Subject: Re: Drop payment: 9561286261 

Hi Team, 

Kindly assist us in validating the below deductions. 

The customer has reported that the amount was deducted from his account twice for the below two orders order and shared the deduction screenshot. 

Order id - 9561286261 
Order ID: 9561286217 

Amount deducted: AED250.25 twice 
Amount deducted: AED248.4twice 

Thank you for your help. 

Regards, 
Manish 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, March 23, 2022 11:34:16 PM 
Subject: Re: Drop payment: 9561286261 

Hi Team, 

The customer has reported that the amount was deducted from his account twice for the below two orders order and shared the deduction screenshot. 

Order id - 9561286261 
Order ID: 9561286217 

Amount deducted: AED250.25 twice 
Amount deducted: AED248.4twice 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 
Samer 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 23 March, 2022 23:30:57 
Subject: Drop payment: 9561286261 

Hi Team, 

The customer has reported that the amount was deducted from his account twice for the below order and shared the deduction screenshot. 

Order id - 9561286261 

Amount deducted: AED250.25 twice 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 
Samer