Subject: Ticket Assigned - Conversation with helen solomon
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 31 Mar 2022 15:35:01 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with helen solomon helen solomon                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello gokd evening i even checked with security,they didnt receive it  so kindly update me Bot:  Please enter your name Customer:  helen solomon Bot:  Hi Helen Solomon ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9562414470 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:45 PM, 24th Mar 
                   Ahmad                   Hi Helen , My name is Ahmed, I will be happy to assist you.           10:46 PM, 24th Mar                     helen solomon                    Hello ahmed,i ordered an item and i got a message my items being delivered but they didn't           10:47 PM, 24th Mar                   Ahmad                   Could you please share your order number so that I can assist you further?           10:48 PM, 24th Mar                     helen solomon                    And i have asked everyone my neighbours and security but still they didn't receive it.           10:48 PM, 24th Mar                     helen solomon                    9562414470           10:48 PM, 24th Mar                   Ahmad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:49 PM, 24th Mar                     helen solomon                    Okay sure           10:49 PM, 24th Mar                   Ahmad          
          We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           10:50 PM, 24th Mar                     helen solomon                    Okay so do i have to wait for you to text me now  or you are going to contact me later?           10:52 PM, 24th Mar                   Ahmad                   We would like to inform you that you will receive an email confirmation about your concern asap           10:53 PM, 24th Mar                     helen solomon                    Okay thanks but can you please help me to get an update by tomorrow morning because i need the items for tomorrow evening.           10:55 PM, 24th Mar                   Ahmad                   We will update you asap           10:56 PM, 24th Mar                   Ahmad                   Is there anything else I can assist
  you with today?           10:59 PM, 24th Mar                   Ahmad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4074382