Subject: New Reply Received - Return car seat
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Mar 2022 15:16:08 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Return car seat   Ticket comment <div>Dear baby shop team, </div>
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<div>You simply cannot sell broken items. Or change item or give me back the money. </div>
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<div>End of story. <br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 31 Mar 2022, at 00:50, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div>Hi Ieva,</div>
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<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px">We apologize for the inconvenience caused.</span></div>
<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We understand you are facing an issue with the item you recently purchased from our website. Unfortunately, the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">As per the policy, (Minnie Mouse Printed Convertible Car Seat) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell them again to the customer. </span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Please refer to the below link for any further information on non-returnable items:</span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" dir="ltr"></a><a href="https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#" rel="noreferrer">https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#</a></span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We thank you for your understanding and cooperation.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4100650