Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Mar 2022 04:57:21 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div class="">here are the email confirmations for return requests  but items have no been pick up .</div>
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<div class="">please let me know when they will be picked up </div>
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<div class="">kind regards </div>
<div class="">Sandhya </div>
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<img id="BB6315A7-D7EA-427B-BA3B-A35EF254FA89" width="582" height="617" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjc4NjYzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pFUer33QpC6kTPmwFQGWLOaFp02kAatSd8L7yJOQc-g" data-id="2043322786639" class=""><img id="A5F68CC4-975E-446D-88E4-7C6B0B836BAF" width="538" height="538" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjc4NjY0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MxEJ0pTLBhXjwehYo8GxlMaTL3RKznMFUvUVGoHKSUo" data-id="2043322786640" class=""><img id="F9D77EAD-D672-44EC-AF28-5FD0C7A2FD22" width="547" height="530" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjc4NjY0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.P181NG1p2MbBdRm3HZlOiTpJV2uSbrSxz6mI2R8a5oQ" data-id="2043322786641" class=""><img id="80FCF1CB-A812-42B9-9F47-5DF915D589C5" width="648" height="620" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjc4NjY0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GcegqN62dDDVCm2wwQEUnrvcIBc5smPRRwCYxMR5nkE" data-id="2043322786642" class=""><img id="B6B8CB8E-6D22-4AE8-AE64-45D2C5CFC07D" width="537" height="562" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjc4NjY0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gKDuK1xJlzCdtMFOmLHQGM2KfjquySegr19JRx7uVxU" data-id="2043322786643" class=""><br class=""><div class="">
<span><img id="A51DE69F-10F1-4DF6-BCD3-0D6A72654171" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjc4NjY0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nBkMy8bCX6Uf_GxZkQ38mttKNVC-EL6tjTUeN5chodU" data-id="2043322786644" class=""></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mar 29, 2022, at 12:10 AM, Centrepoint &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px" class=""><div dir="ltr" class="">
<div dir="ltr" class="">Hi Sandhya,<br class=""><br class="">
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<div dir="ltr" class=""><div style="clear: both" class="">Thank you for reaching out to us and giving us the opportunity to serve you.<br class=""><div dir="ltr" class="">​<br class="">
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<div dir="ltr" class="">Regarding orders (9560934259 &amp; 9560893543 &amp; 9560724995 &amp; 9560712975), we would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund. Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div dir="ltr" class="">Regarding orders (9560724995 and 9560712975), after checking we found that in each order you have created two return requests but only one of each has been returned. Please confirm with us if you have returned all the items together at the same time so that we can do the needful.  </div>
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<div class="">We thank you for your understanding and cooperation.</div>
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<div class="">Feel free to reach out to us if you need any further assistance.</div>
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<div class="">Your Friends,</div>
<div class="">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4090461