Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Mar 2022 09:13:56 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  My Account  Ticket comment <div>
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<div>From: NoOoNoOo Alhlwa &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, March 26, 2022 12:13:22 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: My Account
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<font color="#000000" style="font-size:11pt"><b>From:</b> NoOoNoOo Alhlwa &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, March 26, 2022 12:12:36 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: My Account</font>
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Yes still im facing same problem still in my credit showing empty  </div>
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">The email is the same </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, March 25, 2022 8:21:00 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> My Account</font>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4069467</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Samer Salmeh : </div>
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<div dir="ltr">Hi Nariman,</div>
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<div><span>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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<div dir="ltr">We sincerely apologize for the issue you are facing however, we have checked the account connected to the email address (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>)<span dir="ltr" style="color:rgb(0,0,0)"> and
 found that <span style="color:rgb(0,0,0)">the wallet balance</span> </span>is 0.0. In case there is another email address, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating
 it.<br>
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<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
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<div>- email address :</div>
<div dir="ltr">- Screenshot of the problem </div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4069467