Subject: New Reply Received - Return
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 24 Mar 2022 23:47:12 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Return  Ticket comment <div dir="auto">So the white plain leggings can't be exchanged? Its your mistake to give wrong size items and this pants is like old easily broken. what is this? then where is the refund of it? U just only take the items and no refund at the same time? </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 24 Mar 2022, 8:48 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Cherian,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for shopping with us.<br> <br>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time.</div>
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<br><div dir="ltr">We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4020739