Subject: New Reply Received - Order 9562116707
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 23 Mar 2022 17:13:55 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Order 9562116707  Ticket comment <div style="font-family: Verdana;font-size: 12.0px">
<div>Hello,</div>

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<div>thanks very much.</div>

<div>I have now re-entered the order, the number is 9562349145.</div>

<div>Unfortunately, not all the items you wanted were available.</div>

<div>Anyway thank you very much for your support.</div>

<div>I hope the delivery works this time.</div>

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<div>Kind regards</div>

<div>Dirk Fauser</div>

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<b>Gesendet:</b> Mittwoch, 23. März 2022 um 16:31 Uhr<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>Von: "Splash" &lt;[email-masked]&gt;<br>
<b>An:</b> [email-masked]<br>
<b>Betreff:</b> Re: [#4064834] - Order 9562116707

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<div>Hi Dirk,</div>

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<div><span style="font-size: 14.0px">Thank you for reaching out to us.</span></div>

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<div><span style="font-size: 14.0px">We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this. </span></div>

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<div><span>We have initiated a refund for this order (<span style="white-space: pre"> </span>AED441.60) on 23/03/2022. It would take around 7-14 days to reflect in your account.</span></div>

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<div><span style="font-size: 14.0px">We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend placing the order again using a suitable mode of payment. We'll make sure you get your items this time.</span></div>

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<div><span style="font-size: 14.0px">Again, please accept our sincere apologies for this.</span></div>

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<div><span style="font-size: 14.0px">Your friends,</span></div>

<div><span style="font-size: 14.0px">The Support Team </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4064834