Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Mar 2022 15:28:31 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: rtl; font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-size: 14pt">السلام عليكم ورحمة الله وبركاته,,,</span>
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<span style="font-size: 14pt">شكرا لاهتمامكم,,,</span>
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<span style="font-size: 14pt">تم الشراء عن طريق المتجر مباشرة ومرفق بأسفل فاتورة الشراء,,,</span>
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 منتجات كما هي حالتها وبسبب كورونا والسفر تأخرت - فرع المجاز مول - مكة <span style="background-color: rgb(250, 249, 248); display: inline !important">( 21467 )</span></span><br>
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<span style="margin:0px;font-size:12pt;background-color:rgb(255, 255, 255)">Dear Centrepoint Gents,</span>
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<div style="margin:0px;font-size:12pt;background-color:rgb(255, 255, 255)">   This is Ahmed Mustafa, i have original invoice for purchased product and have 5 items need to return and due to corona i was outside of Saudi Arabia then i came back since few days,
 so my request is to refund against purchased product, also i know the company policy but i hope from you to understand this situation, at all i will be thankfully,<span style="margin:0px"></span>
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<span style="margin:0px;font-size:12pt;background-color:rgb(255, 255, 255)">For reference find below Invoice copy:</span><br>
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<span style="margin:0px;font-size:12pt;background-color:rgb(255, 255, 255)"><img style="width: 281px; height: 291px; max-width: initial" class="w-1932 h-2576" width="281" height="291" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMDU1MTc1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bRALnmEzoiEnFH_5uu5JGp9IU-kGrUTQMx8tEy01Zxw" data-id="2043320551756"><br>
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<span style="margin:0px;font-size:12pt;background-color:rgb(255, 255, 255)">Thanks,</span>
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<div style="margin:0px;font-size:12pt;background-color:rgb(255, 255, 255)">Ahmed Mustafa</div>
<div style="margin:0px;font-size:12pt;background-color:rgb(255, 255, 255)">0542029213</div>
<span style="margin:0px;font-size:12pt;background-color:rgb(255, 255, 255)">0543931667</span><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 21, 2022 4:58 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4046822] - Returns
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<div dir="rtl">​مرحباً أحمد،</div>
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<div dir="rtl">شكراً لتواصلك معنا.</div>
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<div dir="rtl">نعتذر عن الإزعاج والتأخير.</div>
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<div dir="rtl">يرجى من حضرتك تزويدما بمزيد من المعلومات حول المشكلة التي تواجه حضرتك وإعلامنا إذا تم شراء المنتجات من المتجر بشكل مباشر أو تم الطلب من خلال الموقع وفي حالة الطل يرجى تزويدنا برقم الطلب للقيام بالتحقق ومساعدتكم على أكمل وجه.</div>
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<div dir="rtl">لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.<br>
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اصدقائك,<br>
فريق الدعم.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4046822