Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 17:31:30 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Please find below attached pictures of what I ordered </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Mar 19, 2022, 6:57 PM Muhammad Bilal Awan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Thanks.<div dir="auto">My product is totally different from what I ordered please I want to take a same order what I select on splash application.</div>
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<div dir="ltr" class="gmail_attr">On Sat, Mar 19, 2022, 6:25 PM Splash Fashions &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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										Here’s what you need to do next.
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									<a href="https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="display:inline-block" rel="noreferrer" target="_blank">
									<img style="border:0;margin:0" alt=" Splash logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-splash.png" width="90"></a>
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												<td colspan=" 2" style="padding:15px 0 0 0">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" rel="noreferrer" target="_blank">
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" rel="noreferrer" target="_blank">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">iPhone</a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">Android</a>
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													<a href="https://www.splashfashions.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Women</a></span>
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													<a href="https://www.splashfashions.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Men</a></span>
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													<a href="https://www.splashfashions.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Offers</a></span>
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													<a href="https://www.splashfashions.com/ae/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Clearance</a></span>
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<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0;padding:0;text-align:left;font-weight:bold;color:#202020;line-height:32px">We’ve received your return request.</div>
<div style="font-family:Helvetica,Arial,sans-serif;font-size:16px;margin:0;padding:10px 0 0 0;line-height:22px;text-align:left;font-weight:normal;color:#202020">
Hi Bilal Hussain, thank you for getting in touch with us. Here’s how your return 
<span style="color:#00b9e5;text-decoration:none">1002248038</span> 
for order 
<span style="color:#00b9e5;text-decoration:none">9561546174</span> 
will work.Our delivery partner will pick up your return in around 2-5 business days.
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				<strong>Order Details </strong>
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							<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
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							<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
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							<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div>
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																																																																																										<img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/4828725-AZICONS119-SPSS22201221_01-150.jpg?v=1" width="100%" style="padding:20px 0 0 0;max-width:135px">
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  <strong>SPLASH</strong>  </td>
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																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  Ombre Full Rim Aviator Sunglasses with Nose Pads  </td>
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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: Blue</td>
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																			 																		        	      Size: 
																		        	     																		        	     Free Size

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																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Quantity: 1</td>
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															        						   									 AED 29
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										Total</td>
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<strong>AED 29</strong>
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png">
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                                 <h4 style="margin:0;font-size:18px">1. Box up your return</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">
                                 Please include the invoice, price tags and any warranty information.
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png">
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                                 <h4 style="margin:0;font-size:18px">2. Hand over your return</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">Our delivery partner will pick it up from your doorstep. </div>
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png">
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                                 <h4 style="margin:0;font-size:18px">3. Receive your refund</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">
                                 This will be issued after we receive your products in our warehouse and conduct a quality check. 
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                        <h4 style="margin:0;font-size:18px">Here's how your refund works:</h4>
                        <ul style="padding-left:15px">
                            <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
                            <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">Refunds to your Credit Card or Debit Card may take 4-15 business days to process.</li>
                                                        <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.</li>
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		<td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428"><span>Need help? Get in touch</span></td>
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										<a href="mailto:[email-masked]?Body=Contacted" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Connect with us</strong> on your favourite social network.</div>
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											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@SplashFashions</strong>.</div>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043319686313'>Screenshot_2022-03-19-21-29-06-10_8dfceb2f28069ae2467dec3e70f72249.jpg</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043319686314'>Screenshot_2022-03-19-21-28-58-73_8dfceb2f28069ae2467dec3e70f72249.jpg</a><br />3. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043319686315'>Screenshot_2022-03-19-21-29-03-01_8dfceb2f28069ae2467dec3e70f72249.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4048695