Subject: New Reply Received - Re: Your refund is on its way
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 04:36:37 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Waiting for your response to place a new order.</div>
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<div>On Fri, Mar 18, 2022, 2:40 PM Hiloni Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">In short this is not such a good experience.. you could offer me the same rate atleast by considering this as a special case. MAY I EXPECT THIS ATLEAST TO OFFER ME A SAME RATE? </div>
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<div dir="ltr" class="gmail_attr">On Fri, Mar 18, 2022, 2:32 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Hiloni,</div>
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<div dir="ltr">Thank you for contacting us and giving us the opportunity to serve you.<br><br>Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.<br><br>We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply to the basic standards related to delivering the order.<br><br>We kindly ask you to please enter the e-mail on the product page in the “Notify me” box in order to be notified when the product is available in stock.</div>
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<div dir="ltr">And we kindly ask you to please stay update on our website so you can get the best products with best offers and promotions. </div>
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<div dir="ltr">Once again accept our full apology!</div>
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<br>We thank you for your patience and we are looking forward to serve you later.<br><br>We are happy to help, feel free to contact us if you have any other questions.<br><br>Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4043220