Subject: New comment - [#3944537] Product inquery
From: Max <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Wed, 02 Mar 2022 10:24:57 +0000

There is a new comment in the ticket submitted by Samer Salmeh to HelpMaxAE   Comment added by : Sevesh Ranjan  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">PFB Details for products:</div>
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<div class="MsoNormal">L- 26cm, W- 10cm, H- 35cm</div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
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<div class="MsoNormal"><b><span style="color:black">Item Code</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Current Season Name</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Primary Vendor Product Number</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Option</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Item Color</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Item Shade</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Group Name</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Department Name</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">All-Age Group</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">All-Gender</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">BASE CODE</span></b></div>
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<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">164044672</span></div>
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<div class="MsoNormal"><span style="color:black">MX-SS22</span></div>
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<div class="MsoNormal"><span style="color:black">NL0912L</span></div>
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<div class="MsoNormal"><span style="color:black">NL0912LBLUEMETALLIC</span></div>
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<div class="MsoNormal"><span style="color:black">BLUE</span></div>
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<div class="MsoNormal"><span style="color:black">METALLIC</span></div>
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<div class="MsoNormal"><span style="color:black">Accessories</span></div>
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<div class="MsoNormal"><span style="color:black">Boys</span></div>
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<div class="MsoNormal"><span style="color:black">2-8 YEARS</span></div>
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<div class="MsoNormal"><span style="color:black">BOYS</span></div>
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<div class="MsoNormal"><span style="color:black">NL0912L-MXSS22011022</span></div>
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<div class="MsoNormal">Regards,<br>
Sevesh</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Shweta Doharey &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, March 2, 2022 1:03 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Sevesh Ranjan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Product inquery</div>
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<div class="MsoNormal">+sevesh</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 2 March 2022 12:30 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shweta Doharey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Product inquery</div>
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<div class="MsoNormal">Hi <a id="OWAAM8CBE86EBE5F641ECA0C285124CC14309" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shweta Doharey</span></a>,</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Item:  <a href="https://www.maxfashion.com/kw/en/Kids/Accessories/Boys/Bags-%26-Backpacks/MAX-Printed-Backpack-with-Zip-Closure-and-Adjustable-Shoulder-Straps/p/164044672" rel="noreferrer">https://www.maxfashion.com/kw/en/Kids/Accessories/Boys/Bags-%26-Backpacks/MAX-Printed-Backpack-with-Zip-Closure-and-Adjustable-Shoulder-Straps/p/164044672</a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>The customer is asking about the size and dimensions of this item which is not mentioned on the website.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please assist to get it sorted and escalated to the concerned team.</span></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 28, 2022 12:49 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Product inquery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Product inquery</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Product: Max</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Project: Kuwait</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Item:  <a href="https://www.maxfashion.com/kw/en/Kids/Accessories/Boys/Bags-%26-Backpacks/MAX-Printed-Backpack-with-Zip-Closure-and-Adjustable-Shoulder-Straps/p/164044672" rel="noreferrer">https://www.maxfashion.com/kw/en/Kids/Accessories/Boys/Bags-%26-Backpacks/MAX-Printed-Backpack-with-Zip-Closure-and-Adjustable-Shoulder-Straps/p/164044672</a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>The customer is asking about the size and dimensions of this item which is not mentioned on the website. Please advise which team should we contact as it does not exist in
 the matrix. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Samer</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3944537" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3944537</a>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3944537:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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