Subject: RE: Ticket Assigned - [#3944537] Product inquiry
From: Sevesh Ranjan <[email-masked]>
To: Faraz Lohani <[email-masked]>, Max <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shweta Doharey <[email-masked]>
Date: Wed, 2 Mar 2022 10:24:51 +0000

Hi Team,

PFB Details for products:

L- 26cm, W- 10cm, H- 35cm

Item Code
Current Season Name
Primary Vendor Product Number
Option
Item Color
Item Shade
Group Name
Department Name
All-Age Group
All-Gender
BASE CODE
164044672
MX-SS22
NL0912L
NL0912LBLUEMETALLIC
BLUE
METALLIC
Accessories
Boys
2-8 YEARS
BOYS
NL0912L-MXSS22011022

Regards,
Sevesh

From: Shweta Doharey <[email-masked]>
Sent: Wednesday, March 2, 2022 1:03 PM
To: Faraz Lohani <[email-masked]>; Max <[email-masked]>; Sevesh Ranjan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Ticket Assigned - Product inquery

+sevesh

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 March 2022 12:30 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Shweta Doharey <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket Assigned - Product inquery

Hi @Shweta Doharey<mailto:[email-masked]>,

Item:  https://www.maxfashion.com/kw/en/Kids/Accessories/Boys/Bags-%26-Backpacks/MAX-Printed-Backpack-with-Zip-Closure-and-Adjustable-Shoulder-Straps/p/164044672

The customer is asking about the size and dimensions of this item which is not mentioned on the website.

Please assist to get it sorted and escalated to the concerned team.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 28, 2022 12:49 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Assigned - Product inquery

External email sender, please take precaution.

Hi Faraz Lohani,

A new ticket has been assigned to you. Please follow the link below to view the ticket.

Product inquery
Hi Team,

Product: Max
Project: Kuwait
Item:  https://www.maxfashion.com/kw/en/Kids/Accessories/Boys/Bags-%26-Backpacks/MAX-Printed-Backpack-with-Zip-Closure-and-Adjustable-Shoulder-Straps/p/164044672

The customer is asking about the size and dimensions of this item which is not mentioned on the website. Please advise which team should we contact as it does not exist in the matrix.

Regards
Samer

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3944537

3944537:1125156
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