Subject: New comment - [#3944537] Product inquery
From: Max <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Wed, 02 Mar 2022 09:03:21 +0000

There is a new comment in the ticket submitted by Samer Salmeh to HelpMaxAE   Comment added by : Shweta Doharey  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">+sevesh</span></div>
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<div>From:<span lang="EN-US"> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 2 March 2022 12:30 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Shweta Doharey &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Product inquery</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM8CBE86EBE5F641ECA0C285124CC14309" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shweta Doharey</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Item:  <a href="https://www.maxfashion.com/kw/en/Kids/Accessories/Boys/Bags-%26-Backpacks/MAX-Printed-Backpack-with-Zip-Closure-and-Adjustable-Shoulder-Straps/p/164044672" rel="noreferrer">https://www.maxfashion.com/kw/en/Kids/Accessories/Boys/Bags-%26-Backpacks/MAX-Printed-Backpack-with-Zip-Closure-and-Adjustable-Shoulder-Straps/p/164044672</a>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">The customer is asking about the size and dimensions of this item which is not mentioned on the website.
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Please assist to get it sorted and escalated to the concerned team.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
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<div class="MsoNormal"><span lang="EN-US">Escalation Desk – Web Team</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 28, 2022 12:49 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Product inquery</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-US" style="color:indianred"></span>
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<div><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Product inquery</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Product: Max</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Project: Kuwait</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Item:  <a href="https://www.maxfashion.com/kw/en/Kids/Accessories/Boys/Bags-%26-Backpacks/MAX-Printed-Backpack-with-Zip-Closure-and-Adjustable-Shoulder-Straps/p/164044672" rel="noreferrer">https://www.maxfashion.com/kw/en/Kids/Accessories/Boys/Bags-%26-Backpacks/MAX-Printed-Backpack-with-Zip-Closure-and-Adjustable-Shoulder-Straps/p/164044672</a>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">The customer is asking about the size and dimensions of this item which is not mentioned on the website. Please advise which team should we contact as it does not exist
 in the matrix. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Regards </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Samer</span></div>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3944537" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3944537</a>
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