Subject: New Reply Received - Fwd: Angela - Refund descripancy - Centrepoint stores
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 08:09:37 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Fwd: Angela - Refund descripancy - Centrepoint stores  Ticket comment <div dir="ltr">
<div dir="ltr">Dear Centrepoint Support team :<div><br></div>
<div>Please note that I have not received any credit to my Bank Account (Doha Bank) or to the Credit Wallet with Centrepoint App.</div>
<div>All this information was shared with your Store incharge - Mr. Sameer (when he was at store, I understand he is on leave now ) and then to Mr. Sundar and </div>
<div>later to  Mr. Arun Tiwari as of<b> 30th January 2022.</b>
</div>
<div> </div>
<div>Thereafter, one lady representative from Centre Point (I forgot to ask her name); called me on <b>9th February 2022</b>
</div>
<div>and confirmed all the orders again, written in the tabulation below and she mentioned that someone from the Store will call me</div>
<div>shortly. There have been no calls or emails regarding this matter, since 9th Feb 2022.</div>
<div><br></div>
<div>
<div>I have also called my Bankers (Doha Bank) today and shared the transaction ID <strong style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>202135288375294</strong> mentioned in your email; they mentioned that </div>
<div>they have not received any amounts from Landmark Group/Centrepoint.</div>
</div>
<div>
<br><b>I truly appreciate your kind assistance and support to resolve this matter and arrange for the total amount to be received at the </b>
</div>
<div>
<b>Centrepoint Store/Fahaheel.</b>  </div>
<div><br></div>
<div>
<div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>Please note summary of the total amount due to me amounting to <b><span style="background:yellow">KD.15.700</span></b>, for the following orders :</span></div>
<div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'> </span></div>
<table border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border:none"><tbody>
<tr>
<td width="67" style="width:40.2pt;border:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><b><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>Sr #</span></b></div></td>
<td width="139" style="width:83.4pt;border-top:1pt solid windowtext;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:none;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><b><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>Order no.</span></b></div></td>
<td width="153" style="width:91.8pt;border-top:1pt solid windowtext;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:none;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><b><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>Complaint no.</span></b></div></td>
<td width="195" style="width:116.9pt;border-top:1pt solid windowtext;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:none;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><b><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>Refund Amount due to me (KD.)</span></b></div></td>
<td width="173" style="width:103.9pt;border-top:1pt solid windowtext;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:none;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><b><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>Amount received to Credit Wallet</span></b></div></td>
</tr>
<tr>
<td width="67" style="width:40.2pt;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:1pt solid windowtext;border-top:none;padding:0in 5.4pt"><div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>1.</span></div></td>
<td width="139" style="width:83.4pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>8119298566</span></div></td>
<td width="153" style="width:91.8pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>3769446</span></div></td>
<td width="195" style="width:116.9pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>4.600</span></div></td>
<td width="173" style="width:103.9pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>-</span></div></td>
</tr>
<tr>
<td width="67" style="width:40.2pt;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:1pt solid windowtext;border-top:none;padding:0in 5.4pt"><div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>2.</span></div></td>
<td width="139" style="width:83.4pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>8119777474</span></div></td>
<td width="153" style="width:91.8pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>3769460</span></div></td>
<td width="195" style="width:116.9pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>2.750</span></div></td>
<td width="173" style="width:103.9pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>0.500</span></div></td>
</tr>
<tr>
<td width="67" style="width:40.2pt;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:1pt solid windowtext;border-top:none;padding:0in 5.4pt"><div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>3</span></div></td>
<td width="139" style="width:83.4pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>8119014698</span></div></td>
<td width="153" style="width:91.8pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>3769424</span></div></td>
<td width="195" style="width:116.9pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>5.000</span></div></td>
<td width="173" style="width:103.9pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'> </span></div></td>
</tr>
<tr>
<td width="67" style="width:40.2pt;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:1pt solid windowtext;border-top:none;padding:0in 5.4pt"><div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>4</span></div></td>
<td width="139" style="width:83.4pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>8121456897</span></div></td>
<td width="153" style="width:91.8pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>3769400</span></div></td>
<td width="195" style="width:116.9pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>3.350</span></div></td>
<td width="173" style="width:103.9pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>0.350</span></div></td>
</tr>
<tr>
<td width="67" style="width:40.2pt;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:1pt solid windowtext;border-top:none;padding:0in 5.4pt"><div class="MsoNormal" style='margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'> </span></div></td>
<td width="292" colspan="2" style="width:175.2pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="right" style='margin:0in 0in 0.0001pt;text-align:right;font-size:11pt;font-family:Calibri,"sans-serif"'><b><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>Total payable to me</span></b></div></td>
<td width="195" style="width:116.9pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><b><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'>15.7000 KD</span></b></div></td>
<td width="173" style="width:103.9pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt"><div class="MsoNormal" align="center" style='margin:0in 0in 0.0001pt;text-align:center;font-size:11pt;font-family:Calibri,"sans-serif"'><span style='font-family:"Bookman Old Style","serif";color:rgb(0,0,102)'> </span></div></td>
</tr>
</tbody></table>
<br class="gmail-Apple-interchange-newline">
</div>
<div>Thanks and regards,<br>Angela</div>
<div>Mobile :  9729-3526</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 1 Mar 2022 at 22:44, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Angela,</div>
<div><br></div>
<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">With reference to order No: 8119777474</div>
<div dir="ltr">
<br>We have been confirmed by the relevant team that the refund has been processed from our end. The refund was processed under the transaction ID: <strong>202135288375294</strong>. We would request you to please share the same with the bank and they will be able to trace the payment with the same.</div>
<div dir="ltr"><br></div>
<div dir="ltr">With reference to order number: 8119298566</div>
<div dir="ltr"><br></div>
<div dir="ltr">The cash has been sent to the store (Centrepoint - Fahaheel) ) for a cash refund as per your request.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">With reference to order number: 8119014698, will be refunded as cash from the store.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Regarding the order ID(8121456897 and  8119014698), please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any updates we will get back to you.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
</div></div>

	

</div></blockquote>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3963088