Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 02:25:32 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div dir="auto">Good morning,<div dir="auto">It's okay i ordered from max instead!</div>
<div dir="auto">The centerpoint app is really annoying like the home box app.</div>
<div dir="auto">Please let the concerned department know of this.</div>
<div dir="auto">Thank you.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 2 Mar 2022, 00:20 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3957817</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3957817<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Nour,<br><br>
</div>
<div dir="ltr">
<div dir="ltr">Thank you for shopping with us.</div>
<div><br></div>
<div dir="ltr">We apologize for the inconvenience caused.</div>
<div dir="ltr"><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr">Regarding order 9559419375, we would like to inform you that the order has not been placed successfully as the payment from your credit card used has been unsuccessful. Kindly place a new order again with us so we will be able to confirm &amp; deliver it to you.</div>
<div><br></div>
<div dir="ltr">
<span dir="ltr" style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'><strong>Please note that </strong><span dir="ltr" style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'><strong>Store Pickup orders </strong></span><strong>are not available with the COD payment method and you have to pay in advance for the order. </strong></span><strong> </strong>
</div>
<div dir="ltr"><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr">Feel free to contact us again if you are still facing any issues to further assist you.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>
</div></div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3957817