Subject: New Reply Received - Defected Item
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 01 Mar 2022 19:26:47 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Defected Item   Ticket comment <div>Hi, 
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<div>It's not the same item, it's another item.</div>
<div>Please recheck again!! </div>
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<div>Thanks<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 1 Mar 2022, at 9:08 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div>​Hi Ola,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div>​<br>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you.<br>
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<strong dir="ltr">We would like to inform you that we have processed the refund of the amount ( 217.7 EGP ) regarding the damaged item (Solid Sweatshirt with Hood and Kangaroo Pocket) in your credit wallet as we do not have an exchange option available at this
 time</strong>. You can use your my credit account in your online purchase in 5 easy steps:<br>
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Step 1 - Simply log onto your account<br>
Step 2 - Start shopping<br>
Step 3 - Add chosen items to basket<br>
Step 4 - Proceed to checkout<br>
Step 5 - Select my credit as a payment option<br>
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Feel free to reach out to us if you need any further assistance.<br>
<br>
Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3905949