Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 07:30:52 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div dir="auto">For your information I made only transaction that for 4658752140 Order number, another I canceled during transaction to verify item size again , so please proceed with amount you already received<div dir="auto"><br></div>
<div dir="auto">Thank you </div>
<div dir="auto">Beat regards</div>
<div dir="auto">Nizar</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Feb 24, 2022, 2:02 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Nizar,</div>
<div dir="ltr">
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (4658752134) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order <strong>was </strong><strong>placed successfully </strong>which is: (4658752140).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3937681