Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 12:27:38 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Still no refund on my card </div>
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<div>On Sat, 29 Jan 2022, 9:55 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Bridgett,</div>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<span dir="ltr" rel="tempredactor" style="font-size:14px">​We are truly sorry to hear that you are not satisfied with our services. This is surely not the experience we want our customers to have when they shop with us.<br><br>We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply with the basic standards and for the inconvenience we caused in delivering the order.<br><br></span><span dir="ltr" rel="tempredactor" style="font-size:14px">We would like to inform you that the refund is already processed on 29/1/2022 and it will take up to 7 days to be reflected in your account. </span>
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<div style="margin-bottom:0.0001pt"><span dir="ltr" rel="tempredactor" style="font-size:14px">After checking, we see that you are trying to purchase an item from our website which is not available at the moment. In order to receive any future updates on this product, we would request you to fill in your email address in the Notify Me section. </span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We would like to inform you that we regularly update our product listings so, in order to be the first one to get notified, we would highly recommend that you do the above process.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3825642