Subject: New Reply Received - Wrong item
From: Mothercare-BAH <[email-masked]>
To: [email-masked]
Date: Fri, 04 Feb 2022 20:53:03 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Wrong item  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
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<div>The guy called me to return the bag</div>
<div>Will he have the replacement?</div>
<div>Bcz i need a bag and i cant visit the store to search for another one specially that in the shop there were no bags same as in the website </div>
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<div>Sent from <a href="http://aka.ms/weboutlook" rel="noreferrer">Outlook</a><br>
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<div>From: Mothercare-BAH &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 3, 2022 11:17 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3840039] - Wrong item
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<div dir="ltr">Hi Noor,<br>
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Thank you for reaching out to us.<br>
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We sincerely apologize for any inconvenience caused, We also assure you that a request has been submitted to the concerned team not to repeat this experiment in the future.<br>
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We would like to inform you that we have created a return request for you and the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+97333380767).
 If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.<br>
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You can also track your order on ​<a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number" rel="noreferrer">LMG</a> using the tracking number RP0203220006820. <br>
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After the collection, the money you paid will be reversed to your My Credit.<br>
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 We look forward to hearing from you.<br>
<br>
 Your friends,<br>
 The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3840039