Subject: New Reply Received - RE: مشترياتك في طريقها إليك 8156293236
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 03 Feb 2022 22:32:16 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  RE: مشترياتك في طريقها إليك 8156293236  Ticket comment <div> hello 
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<div dir="auto">please send someone to collect it handle dishes. please find attached  thank you</div>
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<div>From: Homecentre &lt;[email-masked]&gt; 
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<div>Date: 2/4/22 1:05 AM (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#3849175] - RE: مشترياتك في طريقها إليك 8156293236 </div>
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<div dir="ltr">Hi Micheline,<br>
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Thank you for shopping with us.<br>
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We sincerely apologize for the inconvenience caused to you.<br>
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In this case, you can return your product in four easy ways.<br>
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I. Request a return online<br>
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Go to Order History in My Account, select the products you want to return, and place a return request. Please fill out the return slip included in your delivery or order confirmation email.<br>
Wrap and seal your products in their original packaging. Our courier partner will get in touch with you to schedule a pick-up.<br>
Hand over your returns and they’ll give you an acknowledgment receipt.<br>
We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash or Knet, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.<br>
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2- Return to Store<br>
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Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in Kuwait.<br>
Hand over your return - an authorized staff member will take your package.<br>
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3- Call for a pick-up<br>
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Wrap and seal your products in their original packaging.<br>
Call us on 18-00-871 to schedule a pick-up time and location. Our courier partner will get in touch with you to schedule a pick-up.</div>
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<strong dir="ltr">4- You can also provide us with the exact names of the items you want to return as given on our website and we will create a return request for you. </strong><br>
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<div dir="ltr">Please note that after you return the items you will get the money back and then you can use it to buy other items. </div>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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Attachments :
1. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043303933885'>Screenshot_20220204-013006_Email.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3849175