Subject: RE: HOMECENTRE WWD: dimensionality Mismatching : 8117951330
From: Mohamed Shabaz Khan <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Tejinder Singh <[email-masked]>, Samer Salmeh <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 3 Feb 2022 07:22:38 +0000

Hi Apoorv,

We can offer additional disc voucher if the customer is willing to keep the item.

Mohamed Shabaz Khan
MIS Coordinator
Landmark Tower, Dubai Marina
PO Box 54052, Dubai, United Arab Emirates
T +971 4 5175433
M +971 56 8066304
E [email-masked]<mailto:[email-masked]>
homecentre.com<http://www.homecentre.com>

[logo]<http://www.homecentre.com/>
FOLLOW US ON
[facebook]<http://www.facebook.com/Homecentrestores> [twiiter] <http://www.twitter.com/askhomecentre>  [youtube] <https://www.youtube.com/user/Homecentrestore>  [instagram] <https://instagram.com/homecentrestores>

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, February 3, 2022 11:18 AM
To: Mohamed Shabaz Khan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Tejinder Singh <[email-masked]>; Samer Salmeh <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: HOMECENTRE WWD: dimensionality Mismatching : 8117951330

External email sender, please take precaution.
Hi Shabaz,

Please advise if a return can be arranged on the below in that case as the buyer was expecting 140cm

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 2, 2022 7:57:53 PM
Subject: RE: HOMECENTRE WWD: dimensionality Mismatching : 8117951330

Hi Apoorv,

As per buyer, height is 127 cm. Same will be updated on website.

Mohamed Shabaz Khan
MIS Coordinator
Landmark Tower, Dubai Marina
PO Box 54052, Dubai, United Arab Emirates
T +971 4 5175433
M +971 56 8066304
E [email-masked]<mailto:[email-masked]>
homecentre.com<http://www.homecentre.com>

[logo]<http://www.homecentre.com/>
FOLLOW US ON
[facebook]<http://www.facebook.com/Homecentrestores> [twiiter] <http://www.twitter.com/askhomecentre>  [youtube] <https://www.youtube.com/user/Homecentrestore>  [instagram] <https://instagram.com/homecentrestores>

From: Mohamed Shabaz Khan
Sent: Monday, January 31, 2022 8:26 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: HOMECENTRE WWD: dimensionality Mismatching : 8117951330

Hi Apoorv,

Have asked the team to check and update.

Mohamed Shabaz Khan
MIS Coordinator
Landmark Tower, Dubai Marina
PO Box 54052, Dubai, United Arab Emirates
T +971 4 5175433
M +971 56 8066304
E [email-masked]<mailto:[email-masked]>
homecentre.com<http://www.homecentre.com>

[logo]<http://www.homecentre.com/>
FOLLOW US ON
[facebook]<http://www.facebook.com/Homecentrestores> [twiiter] <http://www.twitter.com/askhomecentre>  [youtube] <https://www.youtube.com/user/Homecentrestore>  [instagram] <https://instagram.com/homecentrestores>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 30, 2022 2:20 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: HOMECENTRE WWD: dimensionality Mismatching : 8117951330

External email sender, please take precaution.
Hi Shabaz,

Can you please help us to close the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 30, 2022 4:10:42 AM
Subject: HOMECENTRE WWD: dimensionality Mismatching : 8117951330

Hi Team,

 Problem Statement:  dimensionality Mismatching
Order Date :  Dec 7, 2021
Order ID: 8117951330
Tracking ID: 17904998117951330
Item ID: 162928501
Child ticket:3666968 and 3790518 : no response from HC KW team

Issue Description: The customer emailed us informing that he received the item (162928501 - - Sinclair Dresser Mirror with Storage) but The dimensionality is not matched on website .the mentioned Height (cm) is: 140 but she received it on 100 cm only, kindly check the attached files.
Kindly check on this concern and fix the issue on priority.

Thank you for your help.

Regards,
Samer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com