Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 03 Feb 2022 00:56:25 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div>Thank you for your assistance.</div>
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<div>On Thu, 3 Feb 2022 at 1:42 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sanidhi,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused.</div>
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<div dir="ltr">Regarding order number (9540554274), we would like to inform you that we have processed the refund of the amount (AED 45.00) on (17/1/2022).</div>
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<div dir="ltr">Regarding order number (9524239143), we would like to inform you that we have processed the refund of the amount (AED 67.85) on (19/1/2022). We can see here another return request for the item (Disney Text Embroidered Detail Mittens with Cuffed Hem) which has been canceled. Do not worry, we have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div dir="ltr">Please note that regarding the amounts (<span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>AED 67.85</span> and <span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>AED 45.00</span> ), you should have received the refunds within 5-7 working days after the abovementioned days, in case you still believe that you did not receive them please let us know to escalate your issue to the finance team in order to send you the transaction IDs.  </div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3843667