Subject: Re: HOMECENTRE WWD: dimensionality Mismatching : 8117951330
From: Samer Salmeh <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 30 Jan 2022 03:13:51 -0700 (MST)

Hi Apoorv, 

We already escalated to DXB and they advise to escalated by email as no response from HC team: as following: Akshay Berry: "raise it to delivery team via email and mention no update on child ticket" 

From: "Apoorv Joshi" <[email-masked]> 
To: "Samer Salmeh" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 30 January, 2022 13:35:59 
Subject: Re: HOMECENTRE WWD: dimensionality Mismatching : 8117951330 

Please raise this to dxbteam via child tikcet if no update from wh. 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, January 30, 2022 4:10:42 AM 
Subject: HOMECENTRE WWD: dimensionality Mismatching : 8117951330 

Hi Team, 

Problem Statement: dimensionality Mismatching 
Order Date : Dec 7, 2021 
Order ID: 8117951330 
Tracking ID: 17904998117951330 
Item ID: 162928501 
Child ticket:3666968 and 3790518 : no response from HC KW team 

Issue Description: The customer emailed us informing that he received the item (162928501 - - Sinclair Dresser Mirror with Storage) but The dimensionality is not matched on website .the mentioned Height (cm) is: 140 but she received it on 100 cm only, kindly check the attached files. 
Kindly check on this concern and fix the issue on priority. 

Thank you for your help. 

Regards, 
Samer