Subject: New Reply Received - Delivery
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 30 Jan 2022 09:26:24 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">Hello,</div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"> After following up with them since thursday and i am sure that all my phonecalls are recorded as per the PA and i approved, they did not call back once or even appologize, and the callcenter was of no help whatsover even if a weekend its there fault they should fix it promptly and </div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">last night at 7pm they came to deliver and assemble the drawers of the Fabio 6 drawers chest </div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">Last time i will buy anything from this company as i do not want to deal with any of your unprofessional employees </div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">I strongly advise you to train your employees well before letting them into the venture as you are a landmark brand</div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">Thank you, </div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jan 29, 2022 at 9:18 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Nancy,<br><br>Thank you for reaching out to us.<br><br>We are truly sorry to hear that you are not satisfied with our services. This is surely not the experience we want our customers to have when they shop with us.<br><br>We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply with the basic standards and for the inconvenience we caused in delivering the order.</div>
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<div dir="ltr"><strong dir="ltr">Regarding your order (8155082105), please provide us with the name of the items as mentioned on the website along with some photos so that we can assist you.</strong></div>
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<div dir="ltr">Thanks for your cooperation and appreciate your understanding with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3824067