Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Jan 2022 15:55:49 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<div><br></div>If you have the correct item .. I just want to exchange it with it.. <div><br></div>
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<br><br><div title="hw_signature">Sent from my Huawei phone</div>
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<br><br>-------- Original message --------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Sat, Jan 29, 2022, 6:46 PM<br>To: [email-masked]<br>Subject: Re: [#3825242] - Returns<br>
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<div dir="ltr">Hi Zainab,</div>
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<div dir="ltr">Thank you for shopping with us.</div>
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<div dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br>
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<div dir="ltr">We would like to inform you that we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<div dir="ltr">·You can contact our customer support team on 8000-1271 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (Mothercare) store across the BH.</div>
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<div>Here’s what you need to do.</div>
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<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Mothercare) store in the BH.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;opacity:0;max-height:0px;line-height:0px;color:#ffffff">3825242:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3825242