Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 28 Jan 2022 06:12:19 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Thank you for the quick response.</div>
<div dir="auto">Mahi Rabie</div>
<div dir="auto">Evershine garden building in front of Dubai butterfly garden, Arjan, Barshaa South 3, 2nd floor apartment 218.</div>
<div dir="auto">971545452121 </div>
<div dir="auto"><br></div>
<div dir="auto">Regards.</div>
<div dir="auto">
<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 28 Jan 2022 at 3:31 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mahi,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for getting in touch with us.<br><br>We are truly sorry to hear that our courier team failed to pick up the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process. <br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br><br><strong>Kindly share with us your full address and your contact number to complete the collection ASAP.<br></strong><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3808170