Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Jan 2022 22:49:54 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div>I will return this tow products if it is possible<br><br>
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<div>On Monday, January 24, 2022, Fatma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<span style="color:rgb(34,34,34);font-size:14px">also about mask there is some color maybe black color on it </span><div>
<font color="#222222"><span style="font-size:14px"><br></span></font><br>On Sunday, January 23, 2022, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><wbr>&gt; wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Fatma,</div>
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<div dir="ltr">Thank you for getting in touch with us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We understand you are facing any issue with the item you recently purchased from our website. Unfortunately, the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of the amount (<span style="white-space:pre-wrap" dir="ltr"> </span>QAR12 ) in your credit wallet because you received the product in this condition damaged/used. You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to the basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select my credit as a payment option<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3802830