Subject: Ticket Assigned - Follow up
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Jan 2022 06:05:17 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Follow up Rhëä ✍??                    hi           05:47 AM, 17th Jan                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:47 AM, 17th Jan                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:47 AM, 17th Jan                     Rhëä ✍??                             05:48 AM, 17th Jan                     Rhëä ✍??                    i want to change the address           05:48 AM, 17th Jan                     Rhëä ✍??                    I shifted house already           05:48 AM, 17th Jan                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:49 AM, 17th Jan                   New                   If you have any pictures that you would like to share, please do that.            05:49 AM, 17th Jan                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:49 AM, 17th Jan                     Rhëä ✍??                             05:51 AM, 17th Jan                     Rhëä ✍??                    i want to deliver to this address           05:51 AM, 17th Jan                     Rhëä ✍??                             05:52 AM, 17th Jan                   Alhamzi                   Hi Rhea, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:53 AM, 17th Jan                     Rhëä ✍??                             05:53 AM, 17th Jan                   Alhamzi                   for the item "161994796 - - Agata Adjustable Chair with Swivel Wheels"  As a note for your future purchases, after placing the order you can only change your deliver address when the items are not shipped and are with the warehouse. ​ Our courier partner will be able to deliver your order to your new address if your old address is within the same area as the new address. You can request your team when they contact you and they will help you in the best way.           05:54 AM, 17th Jan                     Rhëä ✍??                    The cabinet can still be delivered to the new address ?           05:54 AM, 17th Jan                   Alhamzi                   We can share the address with the delivery team to deliver the furniture item"162458219 - - Kulltorp 3-Door Wardrobe with Mirror"           05:55 AM, 17th Jan                   Alhamzi                   yes we will update the address for the Wardrobe           05:55 AM, 17th Jan                   Alhamzi                   please wait a minute while we do that           05:55 AM, 17th Jan                     Rhëä ✍??                    thank you           06:06 AM, 17th Jan                   Alhamzi                   Thank you for your waiting           06:13 AM, 17th Jan                   Alhamzi                   We are having some difficulties to change the address           06:18 AM, 17th Jan                   Alhamzi                   we will get back to your through email [email-masked] once we confirmed the change           06:18 AM, 17th Jan                   Alhamzi                   Do you have any other inquiries that we can help with?           06:18 AM, 17th Jan                     Rhëä ✍??                    okay. thanks           06:19 AM, 17th Jan                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:19 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3775052