Subject: Ticket Assigned - escalation - share photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Jan 2022 06:05:17 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation - share photos Um Abood                             07:56 AM, 17th Jan                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:56 AM, 17th Jan                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:56 AM, 17th Jan                     Um Abood                    I received this bed just last month           07:57 AM, 17th Jan                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            07:58 AM, 17th Jan                   New                   If you have any pictures that you would like to share, please do that.            07:58 AM, 17th Jan                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           07:58 AM, 17th Jan                   Alhamzi                   Hi Um Abood, thank you for contacting us. This's Alhamzi We would be happy to help you.           08:06 AM, 17th Jan                     Um Abood                    Please advise what do do           08:07 AM, 17th Jan                   Alhamzi                   Please wait while i work on your request           08:08 AM, 17th Jan                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2business days to help you with this issue.  Complain number: 3517145           08:12 AM, 17th Jan                   Alhamzi                   Do you have any other inquiries that we can help with?           08:12 AM, 17th Jan                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:18 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3775145