Subject: New Reply Received - Re: Share your feedback with us
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 08:38:45 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">Hi<div><br></div>
<div>Thanks for your note - please note that the two <span style='color:rgb(51,51,51);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Elvio Wall Mirrors were NOT delivered and the courier is well aware of that. I have his contact details in case needed as proof that the two round mirrors were not delivered - only the large rectangular one. Can you please organise refund for the two Elvio mirrors. I am a long term customer of Home Box here and in the Emirates but was quite disappointed with this particular order.</span>
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<div><span style='color:rgb(51,51,51);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='color:rgb(51,51,51);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Regards</span></div>
<div><span style='color:rgb(51,51,51);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Helena</span></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jan 16, 2022 at 11:22 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div rel="quoted-text">
<div dir="ltr" style='box-sizing:border-box;margin:0px;word-break:break-word;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Hi Helena,</div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><br dir="ltr" style="box-sizing:border-box"></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Thank you for getting in touch with us.</span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We apologize for the inconvenience caused.</span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><br style="box-sizing:border-box"></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The 160820987 - Waterford Textured Picture Frame - 8x10 inches in your order ID 6372910073 went out of stock, so we've partially shipped your order and the amount of SAR 12.00 will be refunded back to your debit or Credit Card in 7-14 working days.</span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><font color="#333333" style="box-sizing:border-box"><span dir="ltr" style="box-sizing:border-box;word-break:break-word">Please note that the remaining items of the order, including 163167499 - Elvio Wall Mirror - 38x6x50 cms were delivered to you on 11 Dec, 2021 as per the update from our courier partners.</span></font></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Feel free to get in touch with us for further assistance</span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt">
<div style="box-sizing:border-box;word-break:break-word"><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
<div style="box-sizing:border-box;word-break:break-word">
<span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The</span><span style="box-sizing:border-box;word-break:break-word"> </span><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3769696