Subject: New Reply Received - Re: Share your feedback with us
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 08:12:19 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">Good morning<div><br></div>
<div>Please note that only the Noa mirror was delivered. The two Elvio Wall mirrors and the Waterford picture frame were not delivered.</div>
<div><br></div>
<div>Regards</div>
<div>Helena</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jan 15, 2022 at 8:12 PM Helena De Flaviis &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Good evening <div><br></div>
<div>Please note that the following item <span style="color:rgb(61,70,72);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px;font-weight:600">Elvio Wall Mirror - 38x6x50 was never delivered. Can we please request a refund?</span>
</div>
<div><span style="color:rgb(61,70,72);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px;font-weight:600"><br></span></div>
<div><font color="#3d4648"><span style="font-size:14px"><b>Many thanks</b></span></font></div>
<div><font color="#3d4648"><span style="font-size:14px"><b>Helena</b></span></font></div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Dec 14, 2021 at 8:53 PM Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<u></u>

<div>
<table width="640" align="center" cellpadding="0" cellspacing="0" border="0">
<tbody><tr>
<td>
	<table border="0" cellpadding="0" cellspacing="0" style="max-width:620px;width:100%;font-family:Helvetica,Arial,sans-serif;background:rgb(255,255,255);background-color:FFFFFF" align="center">
		
		<tbody>
<tr>
			<td align="center">
				<table border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color:#f2f2f2">
					<tbody>
<tr>
						<td>
							<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center">
								<tbody>
<tr>
									<td align="center" style="color:rgb(30,30,30);font-size:12px;padding:5px 0px;line-height:18px;text-align:right">
										We’d love to hear from you. 
									</td>
								</tr>
							</tbody>
</table>
						</td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>
		
		<tr>
			<td align="center">
				<div><table border="0" cellpadding="0" cellspacing="0" width="100%" style="background:rgb(255,255,255);background-color:ffffff">
	<tbody>
<tr>
		<td align="center">
			<table border="0" cellpadding="0" cellspacing="0" width="93%" align="center">
				<tbody>
<tr>
					<td align="center">
						<table border="0" cellpadding="0" cellspacing="0" align="left">
							<tbody>
								<tr>
									<td style="padding:25px 0px 0px 5px">
									<a href="https://www.homeboxstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="display:inline-block" target="_blank" rel="noreferrer">
									<img style="border: 0px; margin: 0px; width: 56px" alt="Homebox logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-homebox.png"></a>
</td>
								</tr>
							</tbody>
						</table>
						<table border="0" cellpadding="0" cellspacing="0" align="right">
							<tbody>
								<tr>
									<td align="right" style="padding:0px 0px 10px">
										<table border="0" cellpadding="0" cellspacing="0" style="color:rgb(32,32,32);font-size:12px">
											<tbody>
<tr>
												<td colspan="2" style="padding:15px 0px 0px">Download
													our apps now</td>
											</tr>
											<tr>
												<td align="right" style="padding:5px 15px 0px 0px">

												<a href="https://itunes.apple.com/us/app/homebox/id1262975833" target="_blank" rel="noreferrer">
													<img alt="ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width="19"></a>
												</td>
												<td align="left" style="padding:5px 0px 0px 15px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.homeboxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" target="_blank" rel="noreferrer">
												  <img alt="android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width="19"></a>
												</td>
											</tr>
											<tr>
												<td align="right" style="padding:2px 10px 0px 0px">

												<a href="https://itunes.apple.com/us/app/homebox/id1262975833" style="text-decoration:none;color:rgb(32,32,32)" target="_blank" rel="noreferrer">iPhone</a>
</td>
												<td align="left" style="padding:2px 0px 0px 10px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.homeboxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;color:rgb(32,32,32)" target="_blank" rel="noreferrer">Android</a>
</td>
											</tr>
										</tbody>
</table>
									</td>
								</tr>
							</tbody>
						</table>
					</td>
				</tr>
			</tbody>
</table>
		</td>
	</tr>
</tbody>
</table></div>

</td>
		</tr>
		
		<tr>
			<td align="center">
				<div><table border="0" cellpadding="0" cellspacing="0" width="100%" style="background:rgb(36,36,40);background-color:242428">
	<tbody>
<tr>
		<td style="border-bottom:1px solid rgb(238,238,238)" align="center">
			<table border="0" cellpadding="0" cellspacing="0" width="93%" align="center">
				<tbody>
<tr>
					<td align="center">
						<table border="0" cellpadding="0" cellspacing="0" width="100%">
							<tbody>
								<tr>
									<td align="left" style="padding:0px">
										<table border="0" cellpadding="0" cellspacing="0" style="font-size:14px;line-height:16px" width="100%">
											<tbody>
<tr>
												 <td width="100%" style="padding:5px 0px">
<span>

													<a href="https://www.homeboxstores.com/sa/en/department/hbxlivingroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Living</a></span>
													<span>
													<a href="https://www.homeboxstores.com/sa/en/department/hbxdiningroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Dining</a></span>
													<span>
													<a href="https://www.homeboxstores.com/sa/en/department/hbxbedroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Bedroom</a></span>
													<span>
													<a href="https://www.homeboxstores.com/sa/en/department/hbxkidsandyouth?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Kids</a></span>
													<span>
													<a href="https://www.homeboxstores.com/sa/en/department/hbxbathroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Bathroom</a></span>
													<span>
													<a href="https://www.homeboxstores.com/sa/en/department/hbxkitchen?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Kitchen</a></span>
													<span>
													<a href="https://www.homeboxstores.com/sa/en/department/hbxfurniture?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Furniture</a></span>
													<span>
													<a href="https://www.homeboxstores.com/sa/en/department/hbxdecorandfurnishings?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Home Dècor</a></span>
											</td>
											</tr>
										</tbody>
</table>
									</td>
								</tr>
							</tbody>
						</table>
					</td>
				</tr>
			</tbody>
</table>
		</td>
	</tr>
</tbody>
</table></div>

</td>
		</tr>
		
		<tr>
			
			<td bgcolor="#ffffff" align="center">
					
						<table width="95%" cellpadding="0" cellspacing="0" border="0">
							<tbody>
<tr><td style="font-size:0px;line-height:0"></td></tr>
							<tr>
								<td align="left" style="line-height:28px;font-size:26px;text-align:left;font-family:Arial,Helvetica,sans-serif;color:rgb(51,51,51);padding-left:5px">
                                    Your feedback is important to us.
                                </td>
							</tr>
							<tr><td style="font-size:0px;line-height:0"></td></tr>
							<tr>
								<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:Arial,Helvetica,sans-serif;color:rgb(51,51,51);padding:0px 5px">
									Hi Helena De Flaviis,
																					                                    we'd be grateful if you could tell us what you think about the products you've just received.
																											</td>
							</tr>
																								<tr><td style="font-size:0px;line-height:0"></td></tr>
									<tr>
										<td align="left" style="font-size:0px;line-height:0;text-align:left">
										<table width="100%" border="0" cellspacing="0" cellpadding="0" style="padding:10px 0px 20px;background:rgb(255,255,255);border-top:1px solid rgb(238,238,238);background-color:ffffff">
  											<tbody>
<tr>
															<td width="28%" align="center">
																<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
																	<tbody>
<tr>
																		<td align="left">
																		<img alt="" src="https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162630150-162630150-HMBX28082020_01-150.jpg" width="100%" style="padding: 20px 0px 0px; max-width: 135px">
																		</td>
																	</tr>
																</tbody>
</table>
															</td>
															<td width="40%" style="padding:15px" align="center">
																<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:rgb(61,70,72);font-size:14px;font-family:Helvetica,Arial,sans-serif">
																	<tbody>
<tr>
																		<td style="padding:3px 0px 0px;color:rgb(61,70,72);font-weight:600;line-height:18px" align="left"> 
																																							HOMEBOX  
																																					</td>
																	</tr>
																	<tr>
																		<td style="color:rgb(61,70,72);font-weight:600;line-height:18px" align="left"> 
																																							Noa Mirror with Frame - 60x90 cms 
																																					</td>
																	</tr>
																 							       									 							        									 																			<tr>
																				<td align="left" style="line-height:18px;font-size:13px;text-align:left;font-family:Arial,Helvetica,sans-serif;color:rgb(51,51,51)">
																					Color: Silver
																				</td>
																			</tr>
																																																											       								    						       								    																	<tr>
																		<td align="left" style="line-height:18px;font-size:13px;text-align:left;font-family:Arial,Helvetica,sans-serif;color:rgb(51,51,51)">
																			Quantity: 1
																		</td>
																	</tr>
																																</tbody>
</table>
															</td>
															<td width="30%" style="padding:28px 10px 0px 0px;color:rgb(61,70,72);font-weight:600;font-size:15px" align="right">
															    <table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
																	<tbody>
<tr>
																		<td align="right" style="padding:0px 0px 80px">
																																				  		SAR 149
		    						   									 </td>
																	</tr>
																	<tr>
																		<td align="right"> 
																			<a href="https://www.homeboxstores.com/sa/en/p/162630150?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=product_feedback_SA_en" style="text-decoration:none" target="_blank" rel="noreferrer">
																			 Write a review
														    				</a>
																		</td>
																	</tr>
																</tbody>
</table>
    						   								</td>
 														</tr> 								
										</tbody>
</table>
    								</td>
								</tr>
																	<tr><td style="font-size:0px;line-height:0"></td></tr>
									<tr>
										<td align="left" style="font-size:0px;line-height:0;text-align:left">
										<table width="100%" border="0" cellspacing="0" cellpadding="0" style="padding:10px 0px 20px;background:rgb(255,255,255);border-top:1px solid rgb(238,238,238);background-color:ffffff">
  											<tbody>
<tr>
															<td width="28%" align="center">
																<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
																	<tbody>
<tr>
																		<td align="left">
																		<img alt="" src="https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/163167499-163167499-HMBX28022021_01-150.jpg" width="100%" style="padding: 20px 0px 0px; max-width: 135px">
																		</td>
																	</tr>
																</tbody>
</table>
															</td>
															<td width="40%" style="padding:15px" align="center">
																<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:rgb(61,70,72);font-size:14px;font-family:Helvetica,Arial,sans-serif">
																	<tbody>
<tr>
																		<td style="padding:3px 0px 0px;color:rgb(61,70,72);font-weight:600;line-height:18px" align="left"> 
																																							HOMEBOX  
																																					</td>
																	</tr>
																	<tr>
																		<td style="color:rgb(61,70,72);font-weight:600;line-height:18px" align="left"> 
																																							Elvio Wall Mirror - 38x6x50 cms 
																																					</td>
																	</tr>
																 							       									 							        									 																			<tr>
																				<td align="left" style="line-height:18px;font-size:13px;text-align:left;font-family:Arial,Helvetica,sans-serif;color:rgb(51,51,51)">
																					Color: Grey
																				</td>
																			</tr>
																																																											       								    						       								    																	<tr>
																		<td align="left" style="line-height:18px;font-size:13px;text-align:left;font-family:Arial,Helvetica,sans-serif;color:rgb(51,51,51)">
																			Quantity: 2
																		</td>
																	</tr>
																																</tbody>
</table>
															</td>
															<td width="30%" style="padding:28px 10px 0px 0px;color:rgb(61,70,72);font-weight:600;font-size:15px" align="right">
															    <table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
																	<tbody>
<tr>
																		<td align="right" style="padding:0px 0px 80px">
																																				  		SAR 110
		    						   									 </td>
																	</tr>
																	<tr>
																		<td align="right"> 
																			<a href="https://www.homeboxstores.com/sa/en/p/163167499?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=product_feedback_SA_en" style="text-decoration:none" target="_blank" rel="noreferrer">
																			 Write a review
														    				</a>
																		</td>
																	</tr>
																</tbody>
</table>
    						   								</td>
 														</tr> 								
										</tbody>
</table>
    								</td>
								</tr>

		
		
		<tr>
			<td align="center" width="100%" style="padding:10px 0px 20px;background:rgb(255,255,255);border-top:1px solid rgb(238,238,238)" bgcolor="ffffff">
				<div><table border="0" cellpadding="0" cellspacing="0" style="max-width:600px;width:100%;padding:10px 0px 0px;color:rgb(0,0,0)">
	<tbody>
<tr>
		<td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:700;text-align:left;color:rgb(36,36,40)"><span>Need help? Get in touch</span></td>
	</tr>

	<tr>
		<td align="center">
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td>
										<a href="http://[email-masked]?Body=Contacted" style="border:0px;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
											<img alt="mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width="38"></a>
										</td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td>
										<a href="https://www.facebook.com/Homeboxstores" style="border:0px;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width="38"></a>
										</td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
		</td>
	</tr>
	<tr>
		<td align="center" width="100%">
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td><img alt="call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width="38"></td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Call us on 800-6100269.</strong> <br>Saturday - Thursday, 9 AM - 6 PM.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td>
										<a href="https://api.whatsapp.com/send?phone=966563110227&amp;text=&amp;source=&amp;data=&amp;app_absent=" style="border:0px;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
											<img alt="whatsapp" src="https://i1.lmsin.net/website_images/ae/emails/icons/whatsapp.png" width="38">
											</a>
										</td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px"> <strong>WhatsApp us on 056-311-0227</strong><br>Saturday to Thursday, 9:00 AM to 9:00 PM.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
		</td>
	</tr>
</tbody>
</table></div>

</td>
		</tr>

		<tr>
			<td style="padding:5px 0px 0px;background:rgb(238,238,238)" align="center">
        <table width="100%">
        <tbody>
<tr>
        <td width="50%">
				<div>
<div style="width:49%;display:inline-block">
	<table width="100%">
		<tbody>
<tr>
			<td align="left">
				<table>
					<tbody>
<tr>
						<td align="left"><span style="font-size:11px;color:rgb(132,132,131)">
								© 2021 Retail World Limited </span></td>
						<td> </td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>
	</tbody>
</table>
</div>

<div style="width:49%;display:inline-block">
	<table width="100%">
		<tbody>
<tr>
			<td align="right">
				<table>
					<tbody>
<tr>
						<td style="text-align:right;width:100%" align="right">
							<span style="font-size:11px;color:rgb(132,132,131)"> 
							<a href="https://www.homeboxstores.com/sa/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.homeboxstores.com/sa/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_SA_en" style="text-decoration:none;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Terms &amp; Conditions</a>
						</span>
						</td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>
	</tbody>
</table>
</div>
</div>

        </td>
        </tr>
        </tbody>
</table>
			</td>
		</tr>
	</tbody>
</table>
	
      </td>
    </tr>
  </tbody>
</table>
</td>
</tr></tbody>
</table>
</div>

</blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3769696