Subject: Re: LSM quality report (Dec' 21)
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Samer Salmeh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Mon, 3 Jan 2022 13:11:08 -0700 (MST)

Hi Imran, 

Thanks for sharing the scores. 

Will be sharing the feedback with all of the agents. 

Regards 
Shakeeb 

From: "Mohd Imran" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Sent: Monday, January 3, 2022 6:40:06 PM 
Subject: LSM quality report (Dec' 21) 

Hi Team, 

Please find below QA scores for month of Dec’21, and points discussed in the callibration. 

    * Issues with wrong disposition are higher in number, agent need to be focused while disposing the interaction. It should be as per the scenario. 
    * Personalization should be done on every interaction, irrespective of chat, email or SM. 
    * Syntax and grammatical errors, needs to be avoided. 
    * Also share a documented and verbal feedbacks to the agents scoring fatal and are below benchmark. 

	

India 			

KSA 	

Agent name 	

QA Score 		

Agent name 	

QA Score 

Nikhil 	

100% 		

Hessah 	

97% 

Ebrahim 	

96% 		

Rashed 	

94% 

Prince 	

96% 		

Nasser 	

91% 

Ziena 	

95% 		

Reenad 	

90% 

Hokan 	

95% 		

Abdulmajeed 	

90% 

Bahashwan 	

94% 		

Shehanah 	

87% 

Abdulqader 	

93% 		

Saud 	

87% 

Mazim 	

93% 		

Modhi 	

85% 

Omer 	

92% 		

Maha 	

81% 

Elharith 	

92% 		

Sara 	

73% 

Elbdari 	

91% 		

Amira 	

68% 

Murshed 	

91% 		

Grand Total 	

86% 

Mohad 	

91% 			

Atef 	

90% 			

Mayar 	

89% 			

Humera 	

85% 			

Mazen 	

84% 			

Aya 	

83% 			

Mais 	

80% 			

Divyanshu 	

45% 			

Grand Total 	

90% 			

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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