Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 09:38:55 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div>Hello,</div>
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<div>Just wanna ask if my order is ready for collection. I’m kind of confused with the app saying it’s processing but when clicked, it appears to be done processing. I haven’t received any texts yet, but just wanna know if it’s ready since it’s been 3 days. </div>
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<div>Also, when I click the “track order”, it shows error.</div>
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<div>Please let me know as soon as you can. </div>
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<div>Thank you.</div>
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<div>Regards,</div>
<div>Jez Manuel</div>
<div>35920753</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, December 13, 2021, 7:56 PM, Max &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv9363990179"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Hi Jezariel</span></div>
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<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"> </div>
<div style="color:rgb(0, 0, 0);font-family:arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:12pt">
<span dir="ltr" style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Thank you for reaching out to us and giving us the opportunity to serve you.</span><div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.</div>
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<br style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"></div>
<div dir="ltr" style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Also, the order will be automatically canceled if not collected within 14 days and the amount will be reversed after 4 -15 days.</div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"> </div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Feel free to get in touch with us for further assistance.</div>
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<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br></div>
<div dir="ltr" style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Your Friends,</div>
<div dir="ltr"><span dir="ltr" style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">The Support Team </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3588120