Subject: Re: Refund Approval 2104236835
From: Karim Hosny <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, dina asaad <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 14 Dec 2021 10:32:49 +0200

Dear Akshay,

it's canceled after getting 3 unsuccessful attempts, Please confirm with
the customer again and create a new one to proceed it soonest possible.

*BR,*

*Karim Hosny*
*Senior Account Manager*
01022388993

On Tue, Dec 14, 2021 at 10:26 AM Akshay Berry <
[email-masked]> wrote:

> Hi @Karim Hosny <[email-masked]>,
>
>
>
> Collection still not done for the below mentioned order. Contact customer
> and arrange asap.
>
>
>
> Order ID:  2104236835
>
> Tracking: 982227
>
>
>
> Regards,
>
> *Akshay Berry*
>
> Email: [email-masked]
>
> T: +971 4 5172125
>
>
>
> *From:* Karim Hosny <[email-masked]>
> *Sent:* Tuesday, December 14, 2021 11:48 AM
> *To:* Akshay Berry <[email-masked]>
> *Cc:* Apoorv Joshi <[email-masked]>; dina asaad <[email-masked]>;
> Samer Salmeh <[email-masked]>; Shakeeb Arsalan <
> [email-masked]>; Manish Kumar <[email-masked]>;
> Nikhil Bishnoi <[email-masked]>; Jessie Caparas <
> [email-masked]>; Escalations Dxbteam <
> [email-masked]>
> *Subject:* Re: Refund Approval 2104236835
>
>
>
> *External email sender, please take precaution.*
>
> Can you please send me a case brief to assist you?
>
>
>
> *BR,*
>
>
>
> *Karim Hosny*
> *Senior Account Manager*
>
> 01022388993
>
>
>
>
>
>
>
> On Tue, Dec 14, 2021 at 7:22 AM Akshay Berry <
> [email-masked]> wrote:
>
> @Karim Hosny <[email-masked]> @dina asaad <[email-masked]>,
>
>
>
> Reminder.
>
>
>
> Regards,
>
> *Akshay Berry*
>
> Email: [email-masked]
>
> T: +971 4 5172125
>
>
>
> *From:* Akshay Berry
> *Sent:* Saturday, December 11, 2021 11:02 AM
> *To:* Apoorv Joshi <[email-masked]>; dina asaad <[email-masked]>;
> Karim Hosny <[email-masked]>
> *Cc:* Samer Salmeh <[email-masked]>; Shakeeb Arsalan <
> [email-masked]>; Manish Kumar <[email-masked]>;
> Nikhil Bishnoi <[email-masked]>; Jessie Caparas <
> [email-masked]>; Escalations Dxbteam <
> [email-masked]>
> *Subject:* RE: Refund Approval 2104236835
>
>
>
> @Karim Hosny <[email-masked]> @dina asaad <[email-masked]>,
>
>
>
> Any update on the below?
>
>
>
> Regards,
>
> *Akshay Berry*
>
> Email: [email-masked]
>
> T: +971 4 5172125
>
>
>
> *From:* Apoorv Joshi <[email-masked]>
> *Sent:* Friday, December 10, 2021 8:23 AM
> *To:* Akshay Berry <[email-masked]>
> *Cc:* dina asaad <[email-masked]>; Karim Hosny <[email-masked]>;
> Samer Salmeh <[email-masked]>; Shakeeb Arsalan <
> [email-masked]>; Manish Kumar <[email-masked]>;
> Nikhil Bishnoi <[email-masked]>; Jessie Caparas <
> [email-masked]>; Escalations Dxbteam <
> [email-masked]>
> *Subject:* Re: Refund Approval 2104236835
>
>
>
> *External email sender, please take precaution.*
>
> ​_
>
> Hi Akshay,
>
>
>
> Please assist on the below request.
>
>
>
> Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
> ------------------------------
>
> *From: *"Akshay Berry" <[email-masked]>
> *To: *"Apoorv Joshi" <[email-masked]>, "dina asaad" <
> [email-masked]>, "Karim Hosny" <[email-masked]>
> *Cc: *"Samer Salmeh" <[email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>, "Manish Kumar" <[email-masked]>,
> "Nikhil Bishnoi" <[email-masked]>, "Jessie Caparas" <
> [email-masked]>, "escalations dxbteam" <
> [email-masked]>
> *Sent: *Saturday, 4 December, 2021 14:50:54
> *Subject: *RE: Refund Approval 2104236835
>
>
>
> Hi @[email-masked] <[email-masked]> @Karim Hosny
> <[email-masked]>,
>
>
>
> Check and confirm if the items collected from customer and returned to us.
>
>
>
> Order ID:  2104236835
>
> Tracking: 982227
>
>
>
> Regards,
>
> *Akshay Berry*
>
> Email: [email-masked]
>
> T: +971 4 5172125
>
>
>
> *From:* Apoorv Joshi <[email-masked]>
> *Sent:* Saturday, December 4, 2021 10:52 AM
> *To:* Akshay Berry <[email-masked]>
> *Cc:* Samer Salmeh <[email-masked]>; Shakeeb Arsalan <
> [email-masked]>; Manish Kumar <[email-masked]>;
> Nikhil Bishnoi <[email-masked]>; Jessie Caparas <
> [email-masked]>; Escalations Dxbteam <
> [email-masked]>
> *Subject:* Re: Refund Approval 2104236835
>
>
>
> *External email sender, please take precaution.*
>
> Hi Akshay,
>
>
>
> Kindly assist on the below request.
>
>
>
> Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"Apoorv Joshi" <[email-masked]>
> *To: *"Akshay Berry" <[email-masked]>
> *Cc: *"Samer Salmeh" <[email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>, "Manish Kumar" <[email-masked]>,
> "Nikhil Bishnoi" <[email-masked]>, "Jessie Caparas" <
> [email-masked]>, "escalations dxbteam" <
> [email-masked]>
> *Sent: *Tuesday, November 30, 2021 8:26:52 PM
> *Subject: *Re: Refund Approval 2104236835
>
>
>
> Hi Akshay,
>
>
>
> Please assist on the below request.
>
>
>
> Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"Samer Salmeh" <[email-masked]>
> *To: *"Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil
> Bishnoi" <[email-masked]>
> *Sent: *Tuesday, November 30, 2021 7:53:55 PM
> *Subject: *Refund Approval 2104236835
>
>
>
>
>
> Hi Team,
>
>
>
> Problem Statement: Refund Approval
>
>
>
> Order Date : Oct 5, 2021
>
> Order ID:  2104236835
>
> Child Ticket: 3275807
>
> Tracking: 982227
>
> Total Price:  1,430 EGP
>
>
>
> Issue Description The customer raised a return request for 4 items and as
> per the customer she/he handed over the items to the courier team as hypris
> the items not collected but the customer confirms that he give the courier
> the items.
>
>
>
> Case history: The customer reached out to us on Oct 21, 2021, we asked him
> about the tracking number or return slip the customer did not receive
> anything from the courier, and we have checked With WH team (Child Ticket:
> 3275807) we informed that we have not received the items. As per the
> customer, the items from order ID: 2104236835 have been returned with the
> items from order 2104236086 on the same day together.
>
>
>
> Customer's history: The customer is with us since 8/9/21 and placed 7
> orders.
>
>
>
> Assistance required: We request you to provide refund approval in order to
> have the customer refunded manually and close the issue.
>
>
>
>
>
> Regards,
>
> Same
>
>
>
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> This e-mail message (which includes attachment/s thereto, if any, and the
> information therein), is legally privileged, proprietary, strictly
> confidential and exempt from disclosure, which is not waived or lost by
> mis-transmission or error. If you are not the original intended recipient
> of this message, it may be unlawful and illegal for you to read, print,
> retain, copy, disseminate, disclose or otherwise use this message, or take
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