Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 05:43:13 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div>Perfect, thank you for the quick reply. </div>
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<div>Kind Regards </div>
<div>Salima Suleman <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Tuesday, December 14, 2021, 1:29 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Salima,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9519032745) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9519043021).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3601477