Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 20:07:22 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: ltr">Dear team</div>
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<div style="direction: ltr">Please refer to your call center agents and my 4-5 calls with them. Everything is recorded And I already shared a screenshot of your policy as attached again (no mention for benefits) only debit card or credit card.</div>
<div style="direction: ltr">I explained my case more than 3 times</div>
<div style="direction: ltr">According to bahrain law i am eligible for refund via bank account. Please dont make wait longer with your misleading communication.</div>
<div style="direction: ltr">Refer to the calls and this is unacceptable.</div>
<div style="direction: ltr">Refer to today call after your emails were the agent clearly informed me that in their system there is no amount in my creidt as you communicated with the finance team and they informed me that my money is on the way via back refund.</div>
<div style="direction: ltr">Kindly stop repeating yourself and fix your issue.</div>
<div style="direction: ltr">1. Late delivery and misleading information regarding delivery expected time.</div>
<div style="direction: ltr">2. Misleading communications </div>
<div style="direction: ltr">3. Policy against bahrain commercial law</div>
<div style="direction: ltr">All this is documented and recorded and you are wasting my energy and time</div>
<div style="direction: ltr">Refer to your call center agents and kindly stop sending wrong updates.</div>
<div style="direction: ltr">2 weeks left for the refund agreed timing to receive on bank or else i will file an official case to bahrain authorities.</div>
<div style="direction: ltr">Thanks</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 10 Dec 2021, at 10:31 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Zainab,<br><br>Thank you for contacting us.<br><br>We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that for the payment method which you have used in this order the refund always goes to your my credit wallet and once the refund has been processed that we are unable to change the payment method.<br><br>As per our policy: we are unable to do bank transfers and my credits are non-transferable<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3528059