Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Dec 2021 17:59:08 +0000

Hi Samer Salmeh,  
  The following message composed by you on ticket 3534709 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Sajid,  Thank you for getting in touch with us.  We are truly sorry to hear that our courier team failed to pick up the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process.   We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.   Feel free to get in touch with us for further assistance.  Your friends, The Support Team