Subject: RE: Refund Approval 2104236835
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, Karim Hosny <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 4 Dec 2021 09:20:54 +0000

Hi @[email-masked]<mailto:[email-masked]> @Karim Hosny<mailto:[email-masked]>,

Check and confirm if the items collected from customer and returned to us.

Order ID:  2104236835
Tracking: 982227

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 4, 2021 10:52 AM
To: Akshay Berry <[email-masked]>
Cc: Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval 2104236835

External email sender, please take precaution.
Hi Akshay,

Kindly assist on the below request.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 30, 2021 8:26:52 PM
Subject: Re: Refund Approval 2104236835

Hi Akshay,

Please assist on the below request.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 30, 2021 7:53:55 PM
Subject: Refund Approval 2104236835

Hi Team,

Problem Statement: Refund Approval

Order Date : Oct 5, 2021
Order ID:  2104236835
Child Ticket: 3275807
Tracking: 982227
Total Price:  1,430 EGP

Issue Description The customer raised a return request for 4 items and as per the customer she/he handed over the items to the courier team as hypris the items not collected but the customer confirms that he give the courier the items.

Case history: The customer reached out to us on Oct 21, 2021, we asked him about the tracking number or return slip the customer did not receive anything from the courier, and we have checked With WH team (Child Ticket: 3275807) we informed that we have not received the items. As per the customer, the items from order ID: 2104236835 have been returned with the items from order 2104236086 on the same day together.

Customer's history: The customer is with us since 8/9/21 and placed 7 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Same

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