Subject: New Reply Received - Re: Your products are on the way
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 04 Dec 2021 05:06:23 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Any update on this?</div>
<div dir="auto">Any plan to get this delivered today?</div>
<div dir="auto">Please update, I am not expecting any as soon as possible reply.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 3 Dec 2021, 9:52 am shan shanavaz, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Please give me the exact timeline and further process to get this resolved.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, 2 Dec 2021, 11:38 pm Shoemart, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr"><div>
<font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Hi Shanavaz ,</font></font><br><br>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit">Thank you for shopping with us.</font></font><br> <br><font style="vertical-align:inherit"><font style="vertical-align:inherit">We sincerely apologies for the inconvenience caused to you.</font></font><br> <br><font style="vertical-align:inherit"><font style="vertical-align:inherit">We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.</font></font><br> <br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.</font></font><br> <br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Feel free to get in touch with us for further assistance.</font></font><br> <br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Your friends,</font></font><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">The Support Team</font></font><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3511355