Subject: New Reply Received - Urgent payment deducted twice frm different cards
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Dec 2021 06:21:05 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Urgent payment deducted twice frm different cards  Ticket comment <div dir="auto">How many times do I have to call and email you??</div>
<div dir="auto">Quite disappointed with ur attitude.</div>
<div dir="auto">The payment has been deducted twice from my card ending by 7912 and from my husbands ending with 5174 .</div>
<div dir="auto">I have also sent screenshots of bank statement from my husbands.</div>
<div dir="auto">I contacted my bank, and they said that centrepoint has held the payment from ur card.</div>
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<div dir="auto">Further to my note below, I have spoken to the bank who have advised that Centre Point has put AED 201 on hold with Authorization ID 443692. Given this amount has already been deducted from my card ending 5174 and ordered delivered, can you
 pls urgently advise the bank to release this hold? This is 10th time I have followed up on this. I need this sorted straight away!</div>
<div dir="auto">I'll attach all the screenshots again</div>
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<div dir="auto">Terrible and slow responses from you guys.</div>
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<img height="215" width="359" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4Mzg1MzcyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wdQOWBraP0UWQY5QgjgjnNAp5e0NNHbvJVipXl_XQuk" id="HEV1638512122431" style=""><img height="92" width="359" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4Mzg1MzcyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2aaOHiQPo6jcpXYns5h8RHV2YztenVO0RhNxLL8dbHY" id="HEV1638512131227">
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Galaxy</div>
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<div dir="auto">As u can see, the 201 are deducted frm my 7912 card and as u can see from order details of this purchase, Its bin paid by card ending 5174. </div>
<div dir="auto">Here is the screenshot frm my husbands bank app.</div>
<div dir="auto"><img height="422" width="205" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4Mzg1MzcyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9ywbgbkTktpoqJYKlj3aHXN3Swgr0e8S_rg1DElQvWA" id="HEV1638512231066"></div>
<div dir="auto">What are you not understanding?</div>
<div dir="auto">This is screenshot from my bank app.</div>
<div dir="auto"><img height="770" width="359" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4Mzg1MzcyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-eXhIwncbvAK1T_BCta5Weg6t1eT6JqFk6LylD-r3wA" id="HEV1638512328818" style=""></div>
<div dir="auto">If u are capable enough? I hope you can see different reference numbers and same payment deducted frm both accounts.</div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 03/12/2021 09:32 (GMT+05:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#3416127] - Urgent payment deducted twice frm different cards </div>
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<div dir="ltr">Hi Maheen,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">Please note that after checking the account linked with the following email ID: [email-masked], we only deducted the amount AED 201 for the order ID (9514357713), which has been placed and delivered succesfully.</div>
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<div dir="ltr">Hence, if the amount has been deducted twice we request you to raise an objection to your bank and they will check &amp; assist you about the refund.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3416127