Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Dec 2021 05:23:24 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear Max team,<div dir="auto"><br></div>
<div dir="auto">We have never received any slip or tracking number from the courier company, please double check with them. In past also we have not received any slip or tracking number from them. I have always filed the return online by clicking the button return items and the courier guy comes and picks it up. This time also did the same and its been more than 2 weeks but refund has not initiated. Please check with your courier company and they should be answerable otherwise they should be the ones who should be paying because as a customer we should not be dealing with your courier company.</div>
<div dir="auto"><br></div>
<div dir="auto">Hoping to get the refund soon.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto">Aditi</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 2 Dec 2021, 01:09 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Aditi,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the delay in processing your refund however, for order 9511963448, we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund ASAP.<br><br>We are looking forward to hearing from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3511451